FAQ 2017-01-26T15:42:42+00:00

PARKING

With our location being in the heart of Downtown Phoenix, we share street level and covered parking with our neighbors the Talking Stick Resort Arena, Chase Field, The Phoenix Convention Center and many other restaurants and businesses.

During large events at the high occupancy locations, many parking lots charge higher rates ($5 – $10) during events, but usually from 10 PM on patrons can find free parking as the parking meters expire by then.

 

PUBLIC TRANSPORTATION

  • The Phoenix Metro Light Rail runs right to ur front door. You can catch the light rail from either direction and exit the train at the 3rd Street stop.
  • Coming from the East Valley you take the rail to the 3rd Street / Washington Station, and cross 3rd Street.
  • Coming from the West Valley or Uptown, exit the rail at the 3rd Street / Jefferson Exit, head North on 3rd Street to Washington, then West on Washington Street.
  • For schedules, fares and to plan your trip visit the Valley Metro website.

DRESS CODE?

The dress code for our venues is casual to evening formal. No restrictions apply, however anything deemed gang related will not be permitted. This applies to colors, badges, patches, cuts and any other apparel or accessory claiming affiliation of a crew, group, gang or any other form of collective.

REFUNDS?

All ticket sales are final. No refunds or exchanges will be provided. In the case of a cancellation, all tickets will be valid at the rescheduled date. Refunds will be issued if a rescheduled date does not take place within 180 days.

SECURITY BASICS

We look to provide a safe and upscale environment for our clientele, and we are committed to keeping the atmosphere free of worry and focused on events being fun. Security measures, including searches and metal detection, are taken at the points of entry to insure there are no weapons, drugs, paraphernalia or other items that may alter or infringe on the customers safety and satisfaction.

DO I NEED I.D. TO ENTER?

If the age limit is 18+ or 21+, an ID is required and it will be verified upon entry. It should be noted, however, that if you have an issue with a ticket or need to pick up a ticket at will call, we require you to have an ID matching the name on the ticket. It’s always preferred that you have a valid, government issued ID.

The following are acceptable forms of identification in the state of Arizona (this applies to all 18+ or 21+ events whether drinking or not):

Any US State / Territory, District of Columbia or Candian Drivers License or Non-Operating ID*
Any valid recognized Passport or US Passport Card
Military ID
Resident Alien Card
All IDs must be valid, unexpired, unaltered, and must contain a photo
*”Under 21″ AZ DL or ID Cards (Vertical) are only valid and acceptable for 30 days after an individual turns 21.

RE-ENTRY?

Re-entry is not permitted at any of our events.

AGE LIMITS?

Age limits vary by event. Check the event page for more information. 18+ and 21+ events have strict age limits.

WHAT TIME DO DOORS OPEN? WHEN SHOULD I GET THERE?

Doors and show times vary by event. Typically for club shows doors and show begin at 9P with the headliners taking stage around midnight. Early arrival is highly recommended for all events.

WHAT CAN I BRING?

Here’s what you CANNOT bring into our events:
Laser pens / pointers
Professional cameras (SLR or detachable lenses)
Video or audio recording equipment including Go Pros
Jewelry with spikes or studs
Knives, firearms, or weapons of any kind
Outside food, beverage, and alcohol
Narcotics
Drug paraphernalia
*This list is subject to change at any time and varies per event. Management reserves all rights.

ANYTHING ELSE I NEED TO KNOW?

All ticket sales are final. Please note that management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language, or who fails to comply with these or other management rules. Patrons who are clearly intoxicated or under the influence of drugs will not be admitted.